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💬 Support

Support

We’re here to help! Choose the support channel that works best for you.

Community Support

Office Hours

Join our weekly office hours for live support and discussions:

  • When: Every Wednesday, 15:00-18:00 CET
  • What: Get help, discuss features, and connect with the community
  • How: Schedule your session 

Slack Community

Join our growing community on Slack:

  • Channel: GlassFlow Hub 
  • Features:
    • Real-time support from community members
    • Share experiences and best practices
    • Get updates on new features
    • Connect with other users

Direct Support

Email Support

Need dedicated support? Reach out to our team:

  • Email: help@glassflow.dev
  • Response Time: Within 24 hours
  • Best for:
    • Technical issues
    • Feature requests
    • Account-related questions

GitHub Issues

Found a bug or have a feature request?

  • Repository: glassflow/clickhouse-etl 
  • How to report:
    1. Check existing issues to avoid duplicates
    2. Use the issue templates
    3. Provide detailed information about your problem
  • Best for:
    • Bug reports
    • Feature requests
    • Documentation improvements

Best Practices for Getting Help

  1. Be Specific

    • Describe your issue clearly
    • Include relevant error messages
    • Share your environment details

  2. Provide Context

    • What are you trying to achieve?
    • What have you tried so far?
    • What’s your current setup?

  3. Share Logs

    • Include relevant log files
    • Remove sensitive information
    • Format logs properly

  4. Use Templates

    • Follow issue templates
    • Fill in all required fields
    • Add appropriate labels

Stay Updated

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